Cancelation, and Refund Policy.Customers must refer to this policy.
i. All tours cancelled with 30 days to the day of the tour, will receive 100% refund less non-refundable deposits and administration fee)15%).
ii. All tours cancelled with 20 days to the day of the tour, will receive refunds less nonrefundable deposit held by our suppliers\ agents and our administration fee(15%).
ALL tours cancelled 15 days to the date of the tour will not be refunded.

ALL TOURS CANCELLED 7 days to the date of the tour, will not be refunded..
iv. For some tours, there is a 48 hour cancellation policy. Check tour details.

v. International Tours.
vi. For these tours, a 3 month cancellation notice applies and its subject to the
terms and condition of our agents and suppliers overseas.
vii. Customers check if tours can be rescheduled for a later date.

IMPORTANT – ALL BOOKINGS MUST BE PLACED USING THIS WEBSITE AND THE FARE HARBOR BOOKING SYSTEM

TOUR BOOKINGS: ALL TOURS CAN BE BOOKED ONLINE WITH IMMEDIATE EFFECT. IF A PAYMENT IS MADE PRIOR TO US HAVING CONFIRMED AVAILABILITY AND THE SERVICE IS SUBSEQUENTLY UNAVAILABLE, WE RESERVE THE RIGHT TO RETAIN 15% OF THE PAYMENT MADE TO COVER OUR ADMINISTRATION COSTS AND BANK CHARGES INCURRED IN MAKING ANY REFUND. 

Tour Meeting Point: You will be informed of the pickup locations, times and items you need to bring with you. It is your responsibility to arrive at the location and time given, If you fail to arrive or arrive late and the tour has departed you will not receive a refund, It is the tour guides responsibility to give you information and to inform you to within the group, those who choose to separate themselves from the tour guide and/or the group do so at their own risk . If you arrive inappropriately dressed being allowed on to the tour will be at the discretion of the tour guide/driver.

Cancellations:

Bus tours: if you fail to inform us of your cancellation before the tour departs, you will be charged 100% of the price of the tour. All cancellations are subject to 15% administration costs and must be requested in writing 15 days BEFORE  the date of the tour.

Walking tours: if you fail to inform us of your cancellation at least 7 days before the tour departs; you will be charged 100% of the price of the tour. All cancellations are subject to 15% administration costs and must be requested in writing

Tours: Where possible we will endeavour to resell your tour booking (s). While every effort has been made to provide the customer with a safe and enjoyable tour, we cannot accept responsibility for events beyond our control.

 Psychical or Medical Disclosure: If you have a medical condition you should disclose it at the time of booking. If you fail to do this and your health or psychical health in affected by taking part in the tour, we will not be held responsible.

Health & Safety: The tour guides are aware of all Health and Safety issues, If the rules instructed by the tour guides are not followed, The company will not be held responsible for any accidents/issue that may occur. Customers should also be aware of any health and safety issues of coming onto a tour and should dress appropriately, It is important during our summer tours when the weather is hot endeavour to bring bottles of water to use for their tour.

Adverse Weather Conditions: Tours may be cancelled due to unusual or adverse weather conditions. If this is the case we will make contact with the clients as soon as possible to receive 100% refund of the booking.

During special holidays such as: Easter, Christmas, New Year, August, December, booking would need to be done immediately to ensure availability. Once booked you will receive a confirmation email and/or text for your booking.

Behaviour

Customers who book on our tours are expected to behave appropriately and be aware of the diverse needs of other customers on the tour, Offensive language and behaviour will not be tolerated and disregarding instructions from the tour guide may result in the customer being removed from the tour with NO refund

All Children under 16 must be accompanied by an adult and are their responsibility at all times.

Services such as: Luxury Spa, Golf, Sailing and Flying Lessons and last minute bookings involving third parties, are non refundable.

ACCIDENT or LOSS: We accept no liability for loss, damage, delay, inconvenience, or direct or, consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited to a maximum or the tour cost.

PERSONAL INSURANCE: NOT INCLUDED. WE ADVICE THAT ALL CUSTOMERS SHOULD TAKE OUT APPROPRIATE TRAVEL INSURANCE.

Any late payments are subject to expenses in order to recover the debts.