Your bookings made through Chigwell Tours once accepted and confirmed in writing to you represents a contract between all persons named on the booking form and Chigwell Tours & Visits.

Chigwell Tours are also sold through online agents, affiliates, designated contractors and bookings made with these represents a contract between us so this also must follow our terms of bookings.

Chigwell Tours accept all bookings done through our website and agents are accepted as being true and accurate, if in hindsight this proves to be incorrect the company will not be held liable to any legal actions that arise from this.

If you choose to cancel your tour 15 days prior to departure you will receive a 100% refund

If you choose to cancel your tour 7 days prior to departure you will receive 50% refund

If you choose to cancel you tour under 7 days prior to departure you will NOT receive a refund (For some tours a 48 hour cancellation policy operates and you should be aware of this).

TOUR BOOKINGS: ALL TOURS CAN BE BOOKED ONLINE WITH IMMEDIATE EFFECT. IF A PAYMENT IS MADE PRIOR TO US HAVING CONFIRMED AVAILABILITY AND THE SERVICE IS SUBSEQUENTLY UNAVAILABLE, WE RESERVE THE RIGHT TO RETAIN 15% OF THE PAYMENT MADE TO COVER OUR ADMINISTRATION COSTS AND BANK CHARGES INCURRED IN MAKING ANY REFUND.